Privacy and Rights


Your Privacy and Rights are Important

CHR, formerly known as CHEEERS, Transportation-Related Notice

CHR/CHEEERS policy assures full compliance with Title VI of the Civil Rights act of 1964 and related statutes and regulations in all programs and activities. Title VI states that “no person shall on the grounds of race, color, national origin, be excluded from participation in, be denied the benefits of, or be otherwise subjected to discrimination” under any CHR/CHEEERS sponsored program or activity. There is no distinction between the sources of funding.

CHR/CHEEERS also assures that every effort will be made to prevent discrimination through the impacts of its programs, policies, and activities on minority and low-income populations. Furthermore, CHR/CHEEERS will take reasonable steps to provide meaningful access to services for persons with limited English proficiency.

CHR/CHEEERS will ensure all subrecipients fully comply with CHR/ CHEEERS Title VI Nondiscrimination Program requirements. The president and CEO has delegated the authority to Maria Whaley, director of operations, to oversee and implement FTA Title VI requirements.

Americans With Disabilities Act NOTICE

In 1990, the ADA became law that prohibits discrimination and ensures equal opportunity and access for persons with disabilities. CHR/ CHEEERS is committed to the ADA in our role as a transportation provider. No one who uses CHEEERS transportation will be the subject of discrimination under the rules set forth in the ADA. CHR/CHEEERS Vans are equipped to accept passengers who use mobility devices.

CHR/CHEEERS Facilities are also ADA compliant offering easy-to-access services for any individual needing such accommodation.

What if I need to file an ADA complaint?

Everyone should be able to access our services and participate in our programming that offers transportation. However, if there is ever an instance where you or another member feels they’ve been discriminated against by being denied service or related reasons by CHR/CHEEERS to should initiate a complaint investigation by calling Maria Whaley at (602) 246-7607 or by emailing [email protected]

ADA complaint forms have been attached above in English and Spanish.

Procedimientos de Quejas de la ADA

Cualquier persona que crea que tiene una queja relacionada con la ADA o accesibilidad mientras utiliza un servicio, programa o actividad de CHEEERS puede presentar una queja ante Maria Whaley al (602) 246-7607 o nviando un correo electrónico a [email protected]

Para solicitar un formulario en formato alternativo, póngase en contacto con Maria Whaley al (602) 246-7607 o por correo electrónico [email protected] 

Dicha queja debe presentarse dentro de los 180 días posteriores al presunto acto discriminatorio (o a la última ocurrencia).

Una vez que se recibe una queja, se asignará y se llevará a cabo una investigación. Se tomarán las medidas apropiadas sobre la base de las conclusiones de la investigación. La ciudad de Phoenix, como receptor designado de los Fondos Federales para CHEEERS, es responsable de monitorear el proceso.

Para presentar una reclamación por correo o en persona, rellene el formulario de queja imprimible y envíe un correo/tome a:


Attn: Maria Whaley

1950W. Heatherbrae Suite 1
Phoenix, AZ 85015

[email protected] 

Un reclamante también puede ser presentado directamente ante el Departamento de Tránsito Público de la Ciudad de Phoenix o la Administración Federal de Tránsito (TLC) presentando una queja directamente ante la oficina correspondiente de Derechos Civiles:

Departamento de Tránsito Público de la Ciudad de Phoenix
ATTN: Coordinador del Título VI
302 North 1st Avenue, Suite 900
Phoenix, AZ. 85003

Administración de Tránsito Federal (TLC)
Edificio Este,5o Piso-TCR
1200 New Jersey Avenue SE
Washington, DC. 20590